Phone overview
What each tab under Phone does — the dialer, power dialer, voicemail, inbound and outbound IVR, and voicemail drops.
Phone is your whole phone system. Nine tabs across the top, and most people only ever use three of them.
| Tab | What it does |
|---|---|
| Dialer | Make and take calls one at a time. |
| Power Dialer | Work a list of numbers back to back without dialling each one. |
| Dialer Rules | Rules that govern dialling behaviour. |
| Settings | Your number and phone configuration. |
| Voicemail | The greeting callers hear when they reach voicemail. |
| Inbound IVR | The menu that answers incoming calls and routes them. |
| Outbound IVR | The same idea applied to calls you place. |
| VM Drops | Pre-recorded voicemails dropped without ringing the phone. |
| AI Voice Agent | Automated voice answering. |
The three that matter first
Settings — nothing else works until your number is set up.
Voicemail — one recording, thirty seconds of work, and it is the difference between a caller hearing your voice and hearing a bare beep. See Record your voicemail greeting.
Inbound IVR — what answers when you are on a roof, driving, or asleep. See Build an inbound IVR.
The dialer also opens from the Dialer icon in the top bar, on any screen. You do not have to navigate to Phone to make a call.
Usage is billed at cost
Calls and texts are not included in the subscription. They are passed through at direct cost on top of it. Nothing here is metered by us beyond what the carrier charges.
Still stuck?
Email us and a real person gets back to you — usually the same day.